roster_v7_FINAL.xlsxWhich version is current?
Built in Australia, for NDIS & Aged Care.
Run your care business.Keen Care handles the rest.
Keen Care connects the roster, the phone in the worker's pocket, the note they speak, the claim you send and the family waiting to hear. Nothing falls between systems, because there's only one.
Support workerAccepts, navigates, clocks in
ParticipantCare plan, budget, goals
CoordinatorRoster, cost, compliance
FamilyVisit updates, in real time
Roster & SCHADS costingGeofenced clock-inVoice progress notesCompliance watchCare Intelligence copilot
Sound familiar?
Your operation shouldn't live in nine places at once
Most providers we meet are running a roster spreadsheet, a WhatsApp group, paper progress notes and a separate payroll workaround. This creates avoidable gaps when someone is on leave or an auditor asks for evidence.
Today · across five different tools
“Can anyone cover 2pm?”24 unread messages
Expiry dates in a diaryTwo checks due next week
SCHADS penalties, by handSeparate payroll workaround
Paper progress notesWaiting to be re-keyed
Keen CareLiveOperational health98%
RosterOne live schedule
12 visitsCare notesLinked to every visit
CurrentComplianceRenewals surfaced early
2 actionsBillingEvidence connected
$1,184 readyOne connected operational threadRoster → care → compliance → billing
Award-winning care technology, live in the world
Recognition & Awards
Innovation recognised across Australian business and technology.
One shift, end to end
Follow one visit all the way through
Most software asks you to imagine how the pieces connect. Here's the real thread - Tuesday morning with Mrs Halloran, from the roster to the invoice. Click any step.
Tue 24 June · filling the unassigned queue
Priya S.
9:00–13:00 · Mrs Halloran
Marcus O.
Ana R.
Qualifications matchNo travel clashCosted live: $148.60
New shift offerMrs Halloran
Push notification · 8:12 amTue 24 Jun · 9:00–13:00
14 Bell St, Prospect · 6 km
AcceptDecline
Accepted in 40 seconds
The roster updates itself. No phone tag, no group chat at 6am, no shift quietly left uncovered.
50 m geofence
Clocked in 8:58 · inside the geofenceTimesheet starts itself
Care plan · Mrs Halloran
✓Personal care & shower assist9:06
✓Medication prompt · webster pack9:41
✓Meal prep & hydration11:20
Spoken in Hindi · transcribed to English
Settled morning. Mild swelling, left ankle.
Timesheet · Priya S. · Tue 24 June
Ordinary hours · 4.00 @ SCHADS L2.3$121.44
Broken shift allowance$17.16
Travel · 6 km @ $0.99$5.94
Sleepover / penalty-
Correct pay, no manual maths$144.54
NDIS claim line generatedPushed to Xero
Family update
Guardian app · 1:04 pmPriya visited Mum this morning, 8:58–13:02. Shower, meds and lunch all done. She noted mild ankle swelling and flagged it with the nurse.
Photo attached
Family informed, unprompted
The same note that satisfies your audit trail is what reassures the daughter in Melbourne. Written once.
AI-powered participant wellbeing
Know how your participant is feeling - before the visit begins.
With consent in place, Keen Assist can conduct scheduled welfare calls, summarise the conversation and add useful context for the care team. It supports review; it does not diagnose or replace human judgement.
MH
Keen Assist
Today · 8:30 AM
Welfare check scheduled
Ready to callKeen Assist00:31
Demo recording - fictional participant and sample information. Audio starts only when you press play.
Keen Assist Hi Michael, it’s Keen Assist calling for your scheduled wellbeing check. Before we begin, are you happy to continue with this recorded demonstration?
Michael Yes, that’s fine. I’m doing alright today, but my left leg has been bothering me again, and I didn’t sleep very well last night.
Keen Assist Thanks for letting me know. I’ll add that context for your care team to review before today’s visit. If your discomfort gets worse, please contact your care provider or seek medical advice.
Participant-level scheduling
Set the right cadence for every participant.
Frequency is configured per client - daily, weekly, fortnightly, monthly or a custom schedule.
MHMichael Hall
JSJohn Smith
MAMary Anderson
Built around the way your organisation works
Turn modules on or off. Keep every workspace focused.
Configure which parts of Keen Care are available, then use role permissions to control what each person can view or manage.
✓Only show teams what they actually need.
Organisation settings
Module configurationAccess Control
Choose workspace modules
Keen CareViewing asCare CoordinatorCC
ClientsManageBillingView onlyReportsExport
✓ Role permissions stay active inside every enabled module.
Built to work with your existing stack
Connect Keen Care to the systems you already use.
Keep the systems that already work for your organisation. Connect them with Keen Care.
Accounting & payroll
Accounting
Payroll & workforce
Accounting
Keen Care Custom APIConnect your own systems
Employment HeroIntegration layerDashboardLive
Today’s visits24Staff on shift18Compliance98%
Service delivery
Live activityVisit completedTimesheet readyCredential due
Keen Care connected platform
Architecture shown conceptually. Connections and data flows are configured for each provider.
Artificial Intelligence
An AI copilot for the
care day ahead
Ask naturally. Keen Assist brings together roster, service delivery, care plans and compliance context - then prepares a clear next move for your team to review.
Keen Care Assist
Answers with the care context already connected.
Choose a question to see how Keen Assist turns live operational context into a prepared, human-approved action.
✦AI prepares the work. Your team stays in control of approval.
Keen Care AssistContext connectedRosterCare planComplianceTravel
Ask anything about care operations…↑
Mobile applications
Two powerful apps. One connected ecosystem.
Built for the field and the home. Every update stays connected to the people who need it.
Real-Time Alerts
Push notifications for schedule changes, urgent client needs, or missed visits - nothing falls through the cracks.
Shift Scheduling
Daily, weekly, and monthly views with client locations, assigned tasks, and turn-by-turn navigation built in.
Task Management
Complete tasks with timestamps, add clinical notes, photograph wounds, and submit documentation instantly from the field.
GPS Navigation
Integrated GPS routes carers to clients and records arrival and departure automatically for compliance logs.
On-Site Documentation
Record activities, client interactions and incidents on-site. Notes sync instantly to the agency dashboard.
Keen Assist, in the field
Surface shift details, care-plan context and the next practical action without leaving the caregiver workflow.
NEXT CLIENT
Mr. Patel · 11 Oak St · 8 min away
ETA Calculated
8 minTraffic: Light
Clear5
Today
28
This wk
2
Pending
Mrs. Chen · 9:00am
23 Acacia Ave, RydeMr. Patel · 11:30am
7 Fig St, ParramattaMrs. Thomson · 2:00pm
45 King Rd, BlacktownTask completion this week
✦ KEEN ASSIST
Shift details and care context, ready when needed.
Live alert
Medication check due
Live Care Updates
See every task completed in real time - wellness checks, medications and personal care - updated as it happens.
Caregiver Location Tracking
Know when the caregiver arrived, is on-site and has completed the visit, with clear approved visibility.
Direct Messaging
Communicate securely with the care team, raise concerns and share updates in one connected place.
Care Plan Access
View a loved one's care plan, health notes and approved documentation without chasing paperwork.
Instant Incident Alerts
Receive timely notifications when something unusual occurs, with the appropriate report available for review.
CAREGIVER ON SITE · 9:03am
✓ Wellness check
Done✓ Meds administered
DonePersonal care
In progressLatest care note
Mum is in great spirits today. Ate full breakfast. No concerns noted.
Sarah C. · 9:18am todayCare update
Visit completed
Arrived at 09:02Morning care completedNotes shared with you
Compliance watch98% current
ZW
Zoe WalkerWorker screening · Current
CurrentPS
Priya ShahFirst aid · expires in 28 days
ReviewMO
Marcus OwenLicence · Current
CurrentCompliance in the operational flow
See what needs attention before it interrupts care.
Bring worker credentials, visit records and approval status into the same operational view. Your team stays responsible for review and action.
- Credential and expiry visibility
- Visit evidence linked to the shift
- Exceptions surfaced for human review
Keen Care MCP Server
Your care operations,
in the AI you already use.
Connect Keen Care to ChatGPT, Claude or your preferred MCP client, then bring approved care context into the conversation when your team needs it.
ChatGPTConnectedWhich of Eve Adamstein’s visits needs coverage tomorrow?
Keen Care
One personal-care visit is unfilled at 09:00. Zoe Walker is the closest qualified match with no roster conflict.
One personal-care visit is unfilled at 09:00. Zoe Walker is the closest qualified match with no roster conflict.
Message Keen Care MCP…↑
MCP serverApproved context connected
Client recordsRostersComplianceBilling
ClaudeConnectedPrepare this week’s compliance summary for review.
Keen Care
98% of documents are current. Two credentials need attention next week, ready for your coordinator’s review.
98% of documents are current. Two credentials need attention next week, ready for your coordinator’s review.
Ask about care operations…↑
One platform, different care models
Built for every corner of care.
NDIS
Coordinate participant support, service delivery and operational records.
Support at Home
Keep care delivery, worker activity and programme context connected.
Community Care
Give dispersed teams one place to plan, deliver and review care.
Allied Health
Bring appointments, participant context and business operations together.
Get the Keen Care app
Download. Connect. Care.
Shifts, care plans, notes and real-time updates stay with your team - wherever the day takes them.
A practical product walkthrough
See it with your own roster.
Bring one messy week - a broken shift, a last-minute cancellation, an expiring check - and we’ll run it through Keen Care live. Thirty minutes, no slides.